Ask the Expert, with Steve Kraatz
Perhaps the most important aspect of any compensation process is data accuracy and transparency. Data transfers to/from disparate systems is inherently risky, and an IT auditor’s nightmare. Any type of data exchange between systems needs to have some measure of control to ensure the source data matches the target data. If your organization can not verify the numbers being used for calculations, then you will lose trust in the process itself. To ensure accuracy, you will need a comprehensive audit trail that allows you to validate what changed, who made the change, and why it was changed. This information will be needed both during the process and months/years down the line to meet the compliance and legal obligations (HIPAA, PCI) that your organization may incur.